Frequently Asked Questions (FAQ)

Welcome to the Harle Tech 3D Printers FAQ page! If you don’t see your question here, feel free to contact us at [Insert Email].

🛒 Orders & Products

Q: How do I place an order?
A: Simply browse our online store, add items to your cart, and proceed to checkout. If you’re looking for a custom design, contact us for a quote!

Q: Do you accept custom 3D printing requests?
A: Yes! We specialize in custom and personalized 3D prints. Reach out through our contact us page with your idea, and we’ll get back to you with a timeline and quote.

Q: What materials do you use for your prints?
A: We primarily use PLA and PETG, but other materials may be available upon request for custom orders.

Q: Can I cancel or change my order?
A: You may cancel or modify your order within 24 hours of purchase. After this time, we may have already started production.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Orders typically ship within 2–5 business days. Delivery time depends on your location and chosen shipping method. See our Shipping Policy for more details.

Q: Do you ship internationally?
A: No, sorry, we do not ship worldwide at this time.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email (where applicable).

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed.

Q: Is my payment information safe?
A: Absolutely. Our site uses SSL encryption and secure payment gateways to keep your information protected.

🔄 Returns & Refunds

Q: What’s your return policy?
A: We accept returns on non-custom items within 30 days of purchase. Custom or personalized items are non-refundable unless defective. See our Return Policy for full details.

Q: My item arrived damaged. What should I do?
A: Please contact us within 7 days of delivery with your order number and a photo of the damage. We’ll sort it out for you quickly.

📦 Custom Orders & Bulk Requests

Q: Can I place a bulk order for events or business use?
A: Yes, we’d love to collaborate. Contact us with details of your project and we’ll provide options and pricing.

Q: Can you do designs based on copyrighted characters?
A: We can only print original or properly licensed content. If you’re unsure, just ask—we’ll help clarify.

💬 Still have questions?

We’re here to help. Reach out by email us at info@harle.tech.