Refund and Returns Policy

Harle Tech – Refund & Returns Policy.

Last Updated: September 2026

At Harle Tech, we aim to ensure you are entirely satisfied with your purchase. This refund & returns policy details your rights regarding returns, cancellations, and refunds when shopping with us online in the United Kingdom.

1. Returns & Cancellation Period

7-Day Return Window: You have the right to return eligible items within 7 calendar days of receiving your order.
Notification: To initiate a return or cancellation, you must notify our customer support team within this 7-day period via email at info@harle.tech or through our contact form.

2. Standard Return Conditions

To qualify for a return, your item must meet the following criteria:

Unused, in the same condition that you received it, and suitable for resale.
Packaged in its original, undamaged packaging with all seals, accessories, and documentation intact.
Accompanied by proof of purchase (order number or digital receipt).

3. Non-Returnable & Excluded Items

In accordance with UK consumer law, certain types of goods cannot be returned:

Personalised & Custom Goods: Any items that have been custom-made, personalised, engraved, modified, or made to order specifically for you are strictly non-refundable and non-returnable, unless they arrive damaged or defective.
Software & Digital Downloads: Digital items where downloading or streaming has commenced.
Unsealed Software or Consumables: Sealed software packages or electronics accessories that have been opened or unsealed after delivery.

4. How to Return an Item

Request a Return: Contact info@harle.tech within 7 days of delivery with your order number and reason for return.
Receive Return Approval: We will send you return instructions and the designated return address.
Dispatch Item: Return items promptly. You are responsible for paying your own shipping costs for returning non-faulty items. We strongly recommend using a tracked shipping service, as Harle Tech cannot be held responsible for items lost or damaged in transit.

5. Refunds & Processing

Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Payment: Approved refunds will be processed to your original payment method within 5–10 business days.
Deductions: Shipping fees incurred during the original order are non-refundable (unless the item was sent in error or arrived faulty).

6. Damaged, Defective, or Incorrect Goods

If an item arrives damaged, defective, or does not match your order (including damaged personalised items):

Contact us within 48 hours of delivery at info@harle.tech.
Provide photographs of the packaging and item clearly showing the defect or damage.
We will arrange a replacement or full refund, this may include return carriage costs, at no additional charge to you.

Standard UK Copyright Notice

Website Content & Intellectual Property

Intellectual Property Rights:All text, software, product designs, graphics, code, logos, icons, user interfaces, images, and other materials on this website are the property of Harle Tech (or its licensors) and are protected by UK and international copyright, trade mark, and intellectual property laws.
Permitted Use:You may view, print, or download extracts of the website material solely for your personal, non-commercial use, provided that you do not alter the content or remove any copyright notices.
Restrictions:Any redistribution, reproduction, modification, distribution, or commercial exploitation of any part of this website or its contents, in any form, is strictly prohibited without the prior express written consent of Harle Tech.

See our legal trust centre for information on our other policies.